“RACCOON COMMERCE, Inc.” (hereinafter referred to as the “Company”) realizes the proper protection of personal information (hereinafter referred to as “Personal Information”) of users (hereinafter referred to as the “Service Users”) of the website operated by the Company (hereinafter referred to as the “Website”) is an important social responsibility of the Company, thus it hereby establishes and shall comply with this Policy.
The Company shall consider any information pertaining to a specific individual that are personally identifiable, including any description, symbol, image, and sound.
The Company shall be the sole owner of all information, including but not limited to those Personal Information collected through its Website. Any information collected through the Website shall be under the sole possession of the Company. Further, we record the phone calls for emergency purposes (in the event where cooperation in police investigation is requested or where confirmation is requested by Service Users), or to improve the quality of services provided by our call center representatives, or to help the Company verify the service details. The Company will never sell, share, or provide any Personal Information, without obtaining prior consent from the applicable individuals, to any third parties except for the reasons stated in this Privacy Statement. Provided, however, such Personal Information shall be disclosed where disclosure of such information is required lawfully required by the government, local authorities, or the court of law, or where such information is required for the shipment of purchased items or the payment settlement by outsourced agents, or where such consent is not required based on certain laws and regulations. The Company shall use the Personal Information collected from Service Users for the following purposes:
The Company shall clarify the purpose of use of Personal Information, and it shall only handle them within the scope necessary to attain such purpose of use. The Company shall notify any additional purpose(s) or the changes made with the purpose(s) of use to its Service Users via email or announcement on the Website in the event where the purposes of collecting Personal Information, which were initially limited to the provision of the Company’s Services or information, to be significantly changed. The Company may entrust part of its operations on the Website to third parties. Also, the Company may enter into a service contract with third party service providers for special services. In such cases, the Company may share the information required by such entrusting third party service providers (Service Users’ name, other contact information and billing information including credit card number). The Company shall manage and supervise each entrusting third party service provider by respectively entering into a non-disclosure agreement with them in order to ensure that Personal Information entrusted to them shall not be used for the purposes beyond the scope of their entrusted business.
The Company may share the Personal Information which it collected with its group company as follows (a - e):
Although all items of Personal Information may be shared with the Company’s group company, such group company shall only use such Personal Information to the minimal extent only necessary for performing its business activities.
Personal Information will be shared within RACCOON HOLDINGS, Inc. and the group companies which are written on the website of RACCOON HOLDINGS, Inc(https://www.raccoon.ne.jp/company/group/en/).
The purpose of sharing the Personal Information with the group company is the same as the purpose of use as provided in “2. Personal Information: Collection and Use. ”
The administrator of Personal Information shall be the Company.
Personal Information to be shared with the group company shall be the information that the Company had collected through the Internet, postcards, and fax.
The Website contains links to other websites. Although the Website contains links to other websites, it does not share any personal information with those websites. The Company assumes no responsibility whatsoever for any collection or use of Personal Information take place at the externally linked websites. Therefore, it is the Service User’s responsibility to read and understand the privacy statement provided by each of such externally linked website.
We provide a web form for the Service Users to select between opt in and opt out from receiving our e-zines delivered to the email address provided at the time of membership registration.
The Company may, from time to time, request information from its Users with the use of Questionnaires. Participation to questionnaire survey is optional, thus Service Users may decide whether or not to disclose such information. Information required may include Personal Information (name, address, postal code, and age, etc.). Contact information, among this information, shall be used for the notification of questionnaire results. The information collected through questionnaires shall be only used for the purposes of monitoring and improving the satisfaction among those Users.
The Company shall take all possible measures to protect Privacy Information for all of its Service Users. SSL, the industry-standard encryption, is used for all data transmitted when the Service Users submit important information through the Website. The Company ensures that privacy is protected throughout its business operation by regularly providing information security and privacy protection trainings to all of its staff members.
The Company shall properly and promptly respond to any request submitted by Service Users for disclosure of their own Personal Information, after identification of the Service User requesting such disclosure is verified. Should the Service User find any errors with the Personal Information maintained by the Company after the disclosure of such information, the Company shall, in principle, comply with the request correction or deletion of such errors. The Company shall comply with the request for the suspension of use of Personal Information when such information is (1) used for the purposes other than those provided in the Privacy Statement; (2) illegally collected; or (3) provided to third parties without the consent by the Service Users.
The Company has established a help desk and scheme necessary to handle inquiries on this Privacy Statement and handling of Personal Information. Please contact the Company at the following:
RACCOON COMMERCE, Inc.(Customer support desk)Contact Us
The revision date which is located on top of this page shall be updated, should the Company revise the content of the Privacy Statement. Should any significant changes be made to the content of the Privacy Statement, it will be announced on the Website.
(C) 2000 RACCOON HOLDINGS, Inc.